Your questions

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House-cleaning costs, cleaning hours, what to provide and how visits work. Straightforward answers from your local Toorak cleaning service.

Hours & pricing

How much does house cleaning cost in Toorak?

Regular home visits are $60 per hour for the first 2 hours and $55 per hour for each additional hour. This applies to weekly, fortnightly and monthly visits, including your first visit. One-off home visits are $70 per hour. The minimum visit is 2 hours. All hours are for one cleaner. A regular 2-hour visit is $120; 3 hours is $175; 4 hours is $230. A one-off 2-hour visit is $140. We agree the scope, time and price before confirming. Explore your home-cleaning estimate.

How many cleaning hours do I need?

It depends on bathrooms, bedrooms, condition and priorities. As a starting point, start with 2 hours for a studio or one-bedroom, one-bathroom home, or a two-bedroom, one-bathroom home with one cleaner. A two-bedroom, two-bathroom or three-bedroom, one-bathroom home starts with 2–3 hours. These are planning ranges, not promises that everything will fit. Read the cleaning-hours guide.

Can I book a cleaner for two hours?

Yes. Choose two hours or more, in whole-hour steps. If your home needs more time than you select, we’ll suggest a longer visit. You can keep a shorter visit and agree a focused list of priorities.

Are there surcharges or extra fees?

No surcharges or extra fees. Your estimate is based on the agreed hours and scope. If you ask for more time or a different scope, we discuss and agree a revised price before proceeding. There is no online payment.

How do I pay for my clean?

Pay on the day, after the clean. We agree the price beforehand. We do not ask for card or bank-account details in the website forms.

How are regular home visits priced?

Regular home visits are $60 per hour for the first 2 hours and $55 per hour for each additional hour. This applies to weekly, fortnightly and monthly visits, including your first visit. For example, 3 hours is $175 and 4 hours is $230. Selected priorities use time within those hours, with no separate task fee.

What’s included

What is included in a regular house clean?

The agreed routine can include bathroom cleaning, kitchen surfaces and appliance exteriors, accessible dusting, vacuuming and mopping. We work through your priorities within your chosen time. See our home-cleaning service.

Do you make beds and change bed linen?

Yes. Bed-making and linen changes are included with our compliments as part of your agreed home-cleaning visit. Simply leave fresh linen ready for us. These tasks use time within your chosen hours; laundry and linen supply are not included.

Do I need to provide a vacuum cleaner and mop?

Yes, please provide a working vacuum cleaner and mop. Keeping floor-cleaning equipment dedicated to your own space supports hygiene. We bring the other cleaning tools and agree product requirements before visiting.

Can you use my preferred cleaning products?

Yes, let us know your preferences and any surfaces needing particular care. We favour reusable tools where practical and agree suitable products with you. We do not promise that every product used will be eco-certified.

Can you clean inside the fridge or cupboards?

Fridge interiors and empty kitchen cupboards can be agreed as priorities within your selected hours, with no separate task fee in our hourly guide. Accessible interior windows can also be discussed. We’ll explain what can reasonably fit in the time.

Do you offer oven, deep or end-of-lease cleaning?

No. We do not offer oven interiors, deep cleaning, end-of-lease bond cleans or deposit-return guarantees. Steam cleaning, professional carpet extraction, work at height and specialist work are outside our service.

Small workplaces

Do you offer office and commercial cleaning?

Yes. We welcome enquiries for small offices, churches and community spaces in our service area. Scope can include accessible surfaces, floors, shared kitchens and washrooms. Suitability, hours and final price are agreed individually. Explore small commercial cleaning.

How much does office cleaning cost?

Our budgeting guide starts at $120 for two hours with one cleaner, using $60 per hour. This is an initial guide rather than a fixed quote for every workplace. Size, washrooms, condition and access affect the scope and time we agree.

Can you clean after hours or provide a team?

Visits are personally delivered by one cleaner. Our current arrival window is Monday to Friday, 7 am to 3 pm; a visit may finish later depending on the agreed hours. We do not offer weekend starts or a multi-cleaner team.

Visits & local areas

Which Melbourne suburbs do you clean?

We are based in Toorak and welcome enquiries in South Yarra, Hawthorn, Kew, Armadale, Malvern, Prahran, Camberwell, St Kilda, Richmond and Abbotsford. Every visit depends on a workable schedule. Explore our service areas.

Is choosing a date an instant confirmed booking?

No. Available arrivals are checked against confirmed visits and travel time, but choosing one is a request. We review your cleaning scope, price and timing before approving the visit. Your confirmation email includes a Calendar invitation and a private link to manage your booking.

Do I need to give my address straight away?

The estimate starts with your space and cleaning needs. Address details come at the contact stage so we can check the location and plan access before confirming. Do not include door or alarm codes.

How do I cancel or reschedule my clean?

Use the private link in your confirmation email. You can cancel at least 24 hours before the start; with less notice, we review the request and the original visit remains confirmed until you hear from us. A change of time is always reviewed before approval, and your original slot stays held until a new time is confirmed. No additional cancellation or rescheduling fee is charged.

What days and times can cleaning start?

Request a Monday-to-Friday arrival from 7 am to 3 pm, in Melbourne time. A visit can finish later depending on the agreed hours. Weekends are not offered. Availability depends on existing appointments and travel time.

How do I get in touch about a clean?

Use our contact form or message button for a question, or explore the booking estimate to plan your hours. Sending a contact message does not reserve a visit. We’ll reply by email; the message form is not live chat.

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